GW
Grant W
1 reviews | Active since Dec 2009
25 Jan 2024, 10:40
Capitec cutting me off of banking while I am overseas and can't do anything about it
Hi,
I got a whatsapp message from Capitec Bank asking me to update my details urgently or my account will be closed on the 31 Jan 2024.
I don't have the mobile app and can only connect to the internet banking. I cannot come into a branch or call any of the toll free numbers because I am overseas in South Korea. I am not sure when I will be back in South Africa.
What am I supposed to do? I still need this bank account to pay bills, SA taxes, etc.
If my account is closed while I am overseas will be a disaster and I basically got almost zero notice. I can't even enter my Korean phone number on this website.
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Capitec Bank's replyOfficial
25 Jan 2024, 10:43Good day Grant Woodford
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply25 Jan 2024, 10:43
Official
Good day Grant Woodford
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank