Capitec Customer Unfair Treatment

on the 20th of December 2019 I wanted to make payment only to find out that my app had errors. I rushed to Dobsinvillle branch for assistance and the consulted told me that they dont know whats the problem and why is the app not working. The consultant said I must keep on checking the app it will clear the errors.

A day passed by my account was still not active, on the 21 of December 2019, I went back again to the Westrand Mall branch and I was told that my account was frozen they dont know. I was frustrated because they didn't know why my account was not active and Capetic failed to give me answers.

on the 23 December I went back to the Jabulani Mall Branch where I was told to send proof where my money was coming from and do affidavit to confirm where the money is coming from.

I have submitted that information but still I was told to wait for sms. I was not even given a turnaround time on when I will be able to access my account.

on the 27 December 2019, I went to Dobsonville branch again to enquire, only to find out there power was off so I couldn't be assisted.

On the 28 December 2019 I went again at Dobsonville Branch where I was told to wait for a feedback from forensic department via sms, they told me they are still waiting for a response from Standardbank since it is the one that instructed them to freeze my account (surprisingly how can another bank control another bank's systems). I was also told to provide proof of every payment I received.

very unfair treatment I ever had where you have to explain every cent you receive on your account.

I didn't enjoy my festive season, I had to live on borrowings from others while my account was frozen without my concert.

now the schools are opening soon, still I cannot access my account.

I am now going to incure interest due to borrowings I have made. Should this not be resolved now, I will have to sue capitec bank for the loss of income.