Capitec customer service - Very poor

I was a Capitec Bank client for 11 years. Was fairly happy with them until a few months ago. Banking app not working properly. Can't make payments online. Long list. The reason for this specific complaint is that I contacted Capitec repeatedly about reversing incorrect debit orders on my account. Two Clientele Legal debit orders, after I cancelled that policy in October. No response from Capitec. I'm not holding my breath, but wanted to give you the 1 star that you deserve. Poor customer service. Absolutely poor.