Capitec customer service non existing

I have been banking with capitec Bank for several years I needed a personal loan and app**** online after applying a consultant contacted me he's name is Masixole Maneli we went througgh the process I sent the needed documentation waited and waited eventually I contacted them whereby Mr Masixole Maneli said that there ia an issue with the dates that my salary gets deposited into my account and that he would find a solution and contact me back that same day after 4pm and I still have not received any feedback I am highly disgusted with the service I feel the right thing to do is to keep a customer updated with the process I am considering changing banks my brother is with nedbank and their customer service is very good