Capitec customer service is non existent, not that I expect you would care ro respond

Unfortunately 0 stars is not an option. I am frustrated and annoyed. Firstly I called today as I had a unauthorised transaction going through on my CREDIT CARD. Another one went through the day after(19th 20th of Feb) Note that once I saw the first transaction I called to log it as unauthorised. After the second transaction I again called. Your consultant Zizi in the ***** department was amazed the first consultant did not adviseme to stop my card immediately. While talking I did that. She again logged the transaction. She handled the claim (I think). So after going through transactions and screenshots and and.on the 28th a agreement was reached to fix (debit) my account with the unauthorised amount. Which was done. Up to now extremely efficient, barring the first consultant not informing me to stop my card. 2 days later after this was then escalated to Mastercard ect. The merchant refunded me. While I was in the bank Capitec reversed the debit, as I was informed would happend. I was going to as Johanatahn to call to do that. I asloasked the purpose of the digital/virtual card and he explain that people use it for these tye of transaction as its easier to stop and replace at no cost. Yes I paid R70 to replace my CC for a merchant doing an ******* transaction onmy account( I still need to understand that as it is not a customer fault). Moving on while sitting on my bed today, Capitec did another reversal. Now undertand my transaction was dealt with through the ***** department, so I chose option 2 ***** realted, a very rude lady did not even listen to my query said I am in the wrong fepartment and transfered me to customer service. I spoke to rose. Explaining my story again. She said yes this is the reversal because the merchant refunded me. I then asked her ro stop and listen to me again. I explained again that there is now two charge backs not just one. She then asked for your pin access to my account. Which I did. She said she is in so when I started explaining the transaction step for step the line went dead. I was on the phone for 8min 39 sec. I waited no call back. So I called picked option 1 customer service. Got thru to another consultant, explained everythinh again and then she asked for access. She kept saying there is no transaction. FYI. She told me the same story about the debit and credit. I know this as It was explain probably 4 times maybe 5 when I reported the unauthorised transaction. She kept saying she doesnot see the transaction on my statement. I said I am looking at my balance and I know my credit is x having x left after the transaction and the still not understanding replacement fee for my card going thru it should be y. Its now z. Then she realised the transaction is on my credit card got that info and stated she can shee the two reversals. But I need to speak to credit department. And ask them ti call me back URGRNTLY. I didnt but patiently explain that this is the 4th person I am telling this to. Went through the whole process with Boitumelo. She agreed to everything I explained. But I am at COLLECTIONS and she can't help. So I then grinding my teeth an bitting my tongue to not start screaming, in a very firm voice told her she is not going to put me through she wil take downmy number, started giving my number she interupts me to say she has all my details,okay then take this to her supervisor and tell him to call the credit department supervisor for him to get one of his agents to call me back I was on the call now for 29 mins. She interupted me then explain that she can do that but she can not guarantee he will get hold of that person. I SAID i dont care. She then interipted me again, saying she explain she she is in collections and she cant help now I am shouting at her. I said then very firmly that she is with a customer and she is inyerupting me while I am talking and that is not acceptable to do so as I am the customer. I explained irrespective of where she is working she still represents Capitec and irrespective of which idiot( first bad word I used in this entire time) put me through to her, she needs to do what I am requesting, which was not unreasonable at this point I think we were at 40mins now approximately. I then said I am finished and she can now speak. She said she will do as I asked and if there is anything else she can help with. Upon which I said no good bye and ended the call. So not going to go into everything that went wrong here. You can decide for yourself as Capitec what you deem acceptable,but for me THIS is NOT ACCEPTABLE ( please note I am not shouting but just stating my feeling very firmly) so if you wish to keep me as an active client. I suggest you do something here. O and FYI I still have not received my URGRNT call back. Guess customers are not important at all....yes I am sarcastic now.