Capitec customer service enquiries department

I have been struggling to have my Capitec account status updated as closed for 2 months. Have been sent on a wild goose chase by Capitec to the bureaus, the third party, to branches and telephonically to their accounts dept. Everyone refers you to the css dept of capitec that is responsible for changing the status. I had 3 accounts with them, 2 have been closed properly and the access facility was not. The account wrongfully reflects as in arrears on my credit report, because Capitec never updated the status to closed, when they sold it to a third party 2 years ago, making it impossible for me to apply for credit - even though the account is being paid monthly to the third party and is up to date and in good standing. You cannot make contact with the correct dept at capitec other than email and they take long to respond and when they do it's clear the agent does not understand the query and still hasn't resolved the issue. Frustrating and disappointing, I was a capitec client for 12 years. After sales service 0/10.