Capitec Customer Service?????

This must be hands down the worst experience I have ever had dealing with a bank's Customer Service Department (or any Customer Service Department for that matter) It has been more than 2 weeks since I first contacted Capitec regarding a problem I have with Internet payments. I even sent an on-line request for assistance – no reply! When I complained on how long it takes to speak to someone and that my airtime was running out, I was told that I can contact them via WhatsApp as the the staff are not allowed to call customers back. This little WA exercise took me 2hrs and 14 minutes just to be told that I need to go to a Branch. I arrived at the bank on a Monday, was promptly assisted by a gentleman who was very willing to assist, by contacting Head Office for assistance. I was also informed that I cannot have the Capitec App AND the Internet banking option; it is either one or the other. I left the bank, wanting to buy airtime from the ATM. To my shock I realised that one is unable to buy airtime from the ATM which was confirmed by the less-than friendly hostess at the door. ...Long story short, I went home, tried to make the Internet payment, with the same results as before, namely "Taking too long to Authenticate, Resend". I went back to the branch the next morning, saw the same unfriendly hostess, met with the same person as the day before, he again called Head Office. I eventually spoke to a lady, but she was unable to help. Eventually the Branch Manager came to our desk, the gentleman try to explain and I also explained my problem to her. She said that it would take between 7 and 14 working days to come back with an answer/solution. This was totally unacceptable as I had already waited one week from first reporting my problem. She then said that she will call me back in 2 days, which she did, but without any solution or answer except that the problem was escalated to the relevant division. She said that she would call me again in 2 days’ time, but never did. On Monday 31 October I called Head Office. I spoke to Mbali, explaining to her what my problem was and she said that problem was now forwarded to Helrene Nigel (Ref No.:***6). Shortly thereafter, The Branch Manager called me apologising for not calling me back and that she had a hectic week the previous week. I told that I had spoken to Head Office and she asked me for the Ref No. I also rep**** to the e-mail which was sent to me that afternoon requesting my feedback (still no reply!) I tried to call Customer Service on ***, with a reply that it was an invalid number. I called *** asking for the Glenfair Branch Number. When I called the number, I was again informed that it was an invalid number. I again called *** asking to speak to the CEO’s Office. Thelma told me that I cannot to talk to anyone in that office, but I can talk to her manager, but she first had to verify me. I asked her to cal me back as my airtime has run out again. She told me that she is not allowed to call me, so my airtime ran out. She also told me by the way, that one is allowed to have both the Internet and App options....... So now we are entering week 3 of unresolved banking issues!!!!!!