Capitec Customer rev is bad

Reported a ***** case in March 2024...emailed them case number, affidavit and my ID...to-date...4 months later no reply also I asked for the bank ombudsman number and still no response...each time they ask for the same...case number and cert affidavit....very strange that the receipts where the funds were paid to is also capitec acc....guys capitec is cheap and remember if you go cheap ull regret it later....they even refuse to call you if you asked them ...where is the -0 review button