capitec customer response borders on ******** negligence

Trying to reverse a ********** pending charge on credit card on a friday afternoon. 1. email details with screenshots: reply said they'll sort it out next week in business hours. 2. Fine, I called the 'emergency' customer care number. selected '2' for *****. Spoke to someone, who said theyd transfer me to customer care (?). 3. call dropped. 4. called back, same thing, but she said I must press 1 so it doesnt drop. 5. call dropped. 6. Called again to speak to floor manager. Held for about 5 mins, they guy said I'd be put through to a Nicky. 7. Call dropped.

Im trying to deal with ***** here you CLOWNS.