Capitec Customer Care Agents incapable of clarifying customers security validation questions

Weak *********** Capitec Banking - Customer Care

Capitec Bank are unable to or will rather not clarify what they mean by using their Internet Banking application? I am not asking Capitec Bank to compromise their security at all and understand the security questioned asked of me will be random. I am all for security.

Not having a SMARTPHONE does not allow me to install the Capitec Banking application software onto a device i do not own and or make use of the Capitec Internet software application which can only be used on a Smartphone capable of downloading their application from the Android play store?

Capitec issued me with a Internet Banking ****le to make use of their internet banking service, which from time to time irrespective of using the random number the ****le generates, the Capitec server rejects the ****le number generated. This is a hardware device, not a banking software application?

Because, i can NOT get anyone at Capitec to answer my question about what their definition is of their; Capitec Internet Banking application? What is the Capitec ****le called as my definition is that it is a hand held hardware device and not a software application.

What am i supposed to answer when asked, do you use the Capitec Banking application when i don't but make use of their internet banking software application, when i am using a ****le issued to me by Capitec Bank?

I asked the Capitec Customer Care agent during the call to clarify the meaning of certain random questions because the telephone line was not clear or did she want to give me the chance but found it much easier to just fail me. And still refused to explain what the question meant she failed me on during my security validation as it was too much trouble to clarify what she asked me. And i got the distinct impression, she does not know the difference between Hardware and Software. Capitec Bank needs to accommodate for customer, who do not own a Smartphone and create a random security question for their clients whom they have issued remote banking devices to.. so it is relative.

I CANNOT ANSWER YES TO, DO YOU OUR CAPITEC BANKING APPLICATION WHEN I HAVE NO MEANS TO DO SO AND INFORM THE CALL AGENT I USE THE REMOTE INTERNET BANKING ****LE> There is a big distinction

Impossible to get any answer within a couple of hours and have no choice but to stop banking with Capitec Bank as their customer care agents are lack training or can provide clarity.

They leave you no choice to close your account because of the incompetence and lack of customer care.