Capitec Customer Call Centre totally uninformed

Capitec Customer Call Centre poor service received: Was querying fees on my account. 1st consultant cut the call. (maybe network?) 2nd call, went through the whole process of security questions. When asked how many cards I have with Capitec, I queried whether this includes the "Virtual Card". Consultant seemed totally lost. Told me if I dont answwer correctly, I will have to go to a branch. Never did she acknowledge my question about the Virtual Card. Requested me to hold on, then after a while call suddenly ended. (not on my side as i was on speaker phone and not touching my phone) 3rd consultant could not explain what I was viewing on the internet banking site. Then totally misinformed me about what the fees relates to. She informed me that every online transaction has a R3.00 fee. She insisted it is not only for international card transactions, but local as well (in this case Rain payment). At least she gave me her name "Moitone". Capitec need to educate staff to minimise misinformation that is upsetting customers. Am glad I understood their Fee communication sent out 24/02/2021 better than their own employees.