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Zakk E

1 reviews | Active since May 2021

01 May 2021, 16:36

Capitec ******

I made a payment to a non existent account and was told it would bounce back within 72 hours. However I was told to put in a recall just in case the account does exist, which I did. The funds bounced back within 72 hours because it was a non existent account yet I was still charged R160 recall fee for a recall that didn't happen. Capitec are ****** and I'll be taking this up with the ombudsman.

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Replies (2)
Capitec Bank
Capitec Bank's reply01 May 2021, 16:48
Official
Good day  Zakk

Thank you for letting us know of your concern, and for your patience while we explore this matter. 

We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 

Capitec Bank
Capitec Bank
Capitec Bank's reply14 May 2021, 16:32
Official
Good day Zakk 

As per our telephonic discussion, your matter has been resolved.
 
Should you require further assistance, kindly contact us directly.
 
Kind regards
Capitec Bank