1 reviews | Active since Nov 2016

01 Nov 2016, 08:29

Capitec ******

<p>so on Saturday morning I went into a Supermarket to withdraw money and during that time Capietc had network problems so the transaction declinded.. hours later I receive a notification of the money having gone off from my account, 3 days later my money still hasnt been credited back and they keep telling me different stories.. Transparency?? really ?? simplicity?? where?? are they in the business of making money by taking our money now ??!!.. how are we suppose to trust these people with our money if this is how they operate now?! .. really appalled by all this!</p>

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Replies (1)
Capitec Bank
Capitec Bank's reply01 Nov 2016, 09:02
Official

I acknowledge your posting, and have referred it to Ana Henriques for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank