Capitec Credit Suckers

To Think I was all about this bank....

I am writing on behalf of my father as he does not use social media.

Beginning of 2024 he was retrenched. I called the capitec centre and got the relevant information in regards to submitting an unemployment claim... A few months down the line he finally got approved end of March /April. Furthermore he is an elderly man who is now receiving Sassa but YET Capitec will deduct from his Sassa monies their credit card monies owing this is pathetic.

So we emailed and went into the branch which is almost 80km away from us as we don't have any banks in our small town. The branch put him on a phone with someone in the call centre... It resolved nothing.

Still to this day we have no idea what insurance amount is for the claim or how it works. He has emailed their credit card insurance claim division but NO ONE ever replies. I have again tonight sent an email as they took his installment off of his Sassa.

Capitec is this how you treat your customers? I am starting to think the whole family including myself need to go to another bank.

You can't get straight answers not even in a branch.

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Best part is capitec was finally able to help him after I continuously had to follow up with phone calls and emails when we submitted the claim but yet the person that submitted the claim can't assist as the credit card insurance centre doesn't have a direct line ONLY EMAIL. HOW EVEN.

Please I get some help to help my father.