Capitec - credit ********

I'm beyond angry at Capitec and their *********** consultant.

I have an account with Capitec which i took in October. The most bizarre thing is happening in this account I'm being charged higher interest than what was agreed on the contract.

My contract has a fixed interest on 15.65% annually which is then 1.30 % monthly charged at my balance. For Both October and November interest was calculated and added on my statement on the 24th of each month. Now the interesting part is in October, i was charged R2161.32 and now in November After paying more than R8000.00 into this account i'm being charged R2718.08. So tell me how come my capital is reducing (I'm even paying more than the installment amount) but the interest are rising.

Today i spoke to Nthabiseng, consultant at Capitec who actually couldn't explain this and decided to drop my call before giving me the reference number for my call.

Why is Capitec overcharge their customer, please credit my money back