BD
Berenice D

1 reviews | Active since Feb 2019

11 Jun 2019, 16:04

Capitec credit rating incorrect and not outdated

I have been monitoring my credit rating since August 2018 and it stays on weak. The funny thing is that my recent Compuscan credit report dated 10 June 2019 reflects an average 637 score. How is this possible that Capitec does not update their scoring according to Compuscan, the credit bureau that they actually use if Capitec claim to do weekly updates. Misleading and this paints a bad picture. I regret closing my previous Nedbank account which I have banked with for 16 years and I am considering going back to Nedbank.

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Replies (1)
Capitec Bank
Capitec Bank's reply12 Jun 2019, 09:08
Official
I acknowledge your posting, and have referred it to Carmenita Fortune for immediate attention.

Feedback will be provided within 5 working days.  I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank