MD
Mpho D
1 reviews | Active since Jul 2021
07 Feb 2022, 12:42
Capitec credit insurance bad service
Capitec credit insurance only paid out my 1st 6 months of unemployment. They told me to send an affidavit and ID copy if I'm still unemployed after 6 months so that the insurance can pay for another 6 months.. I sent the affidavit and my ID copy on the 8th of December 2021 and kept on sending as there was no feedback I then got a response from Whitney Jordine she said they will assess the documents and it's been weeks now nothing is happening my account was paused I can't use it. So I can't beg th to do their job.
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Capitec Bank's replyOfficial
07 Feb 2022, 15:05Good day Mpho
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply07 Feb 2022, 15:05
Official
Good day Mpho
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
MD
Mpho D's updateReviewer Update
09 Feb 2022, 12:29Capitec customer care is Lazy they do not reply to the emails and the agents are lazy and Rude I just called now spoke to a very rude lady by the name of Tracy who even refused to give me her surname... this useless consultants know that they won't be reprimanded by being rude to the clients hence the ***** to just disrespect the clients... I want my loan to be paid..
I'm using my airtime and energy to call and speak to rude people at Capitec... as it is my loan is has crazey interest that I do not know and my account has been paused.. IM STILL WAITING FOR SOMEONE TO CALL till today I'm the one who is calling!!! Incident number
***5
I'm using my airtime and energy to call and speak to rude people at Capitec... as it is my loan is has crazey interest that I do not know and my account has been paused.. IM STILL WAITING FOR SOMEONE TO CALL till today I'm the one who is calling!!! Incident number
***5
MD
Mpho D's update09 Feb 2022, 12:29
Reviewer Update
Capitec customer care is Lazy they do not reply to the emails and the agents are lazy and Rude I just called now spoke to a very rude lady by the name of Tracy who even refused to give me her surname... this useless consultants know that they won't be reprimanded by being rude to the clients hence the ***** to just disrespect the clients... I want my loan to be paid..
I'm using my airtime and energy to call and speak to rude people at Capitec... as it is my loan is has crazey interest that I do not know and my account has been paused.. IM STILL WAITING FOR SOMEONE TO CALL till today I'm the one who is calling!!! Incident number
***5
I'm using my airtime and energy to call and speak to rude people at Capitec... as it is my loan is has crazey interest that I do not know and my account has been paused.. IM STILL WAITING FOR SOMEONE TO CALL till today I'm the one who is calling!!! Incident number
***5