HM
Hibert M

1 reviews | Active since Dec 2019

26 Dec 2019, 22:14

Capitec credit Insurance

Capitec has the worst credit insurance policy of any bank I've dealt with so far, you pay your installments diligently every month then when you get retrenched they still expect you to make repayments for a further 3 months, my question is with what money when you are retrenched and have no other source of income? This is affecting my credit score and now I got an SMS telling me my credit insurance is in arrears 2 months after submitting my retrenchment documents, they continue debiting my account putting it further in the negative as there is no money in there. I would not recommend taking out a loan from capitec to anyone.

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Replies (1)
Capitec Bank
Capitec Bank's reply27 Dec 2019, 10:03
Official
Please accept my sincere apology for the frustration you experienced as result of this incident. 

Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days.  I trust that the matter will be resolved to your satisfaction. 

Kind regards
Capitec Bank