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Nizaam S

1 reviews | Active since Feb 2017

31 Jul 2018, 20:53

Capitec credit facility payment history not updated on credit bureaus

This is the second time I'm logging a complaint my capitec credit facility payment history has not been updated for the past 2 months. Why does capitec not report this monthly to the bureaus it's not updated on transunion experian compuscan and xds and i have checked all 4.Can this please be updated as it is affecting my credit score.

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Replies (7)
Capitec Bank
Capitec Bank's reply01 Aug 2018, 09:56
Official

I acknowledge your posting, and have referred it to Kim Simons for immediate attention.

Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank

Capitec Bank
Capitec Bank's reply01 Aug 2018, 10:21
Official

I acknowledge your posting, and have referred it to Kim Simons for immediate attention.

Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank

NS
Nizaam S's update01 Aug 2018, 12:42
Reviewer Update
Hope that this matter will be addressed
NS
Nizaam S's update02 Aug 2018, 09:54
Reviewer Update
Transunion has been updated but not compuscan experian or xds please assist in updating
Capitec Bank
Capitec Bank's reply02 Aug 2018, 12:26
Official

I tried contacting you to no avail. I sent you an sms.

Kim Simons

Complaint Management

Capitec Bank

NS
Nizaam S's update03 Aug 2018, 10:10
Reviewer Update
Compuscan xds and experian has yet to be updated. I am still awaiting on an SMS to forward my credit reports too to the consultant who assisted me. Please contact me.
NS
Nizaam S's update05 Aug 2018, 19:51
Reviewer Update
My experian report was updated but there is no payment history for June 2018 on my experianew report I have made 2 payments towards this loan already please urgently update my report for experian for june