DV
Dean V

1 reviews | Active since Dec 2011

11 Jul 2023, 09:14

Capitec credit card ***** is unavoidable.

Capitec has to have the industry worst credit card security. This is the second time that I have to stop and close a credit card due to ***** and my details being exposed by Capitec. In less than two months from getting a new card (I had to close my old one, because Capitec cannot safeguard the details) AGAIN my details have been exposed and ******. In my first incident I was refunded my ****** money, and I suspect I will be refunded again because Capitec is useless with security and how demonstrated twice now that they simply cannot be trusted with your money and the security of credit cards. I am honestly so disappointed that a business this complex cannot safeguard clients, and worse that I am held accountable financially. You have to stop the card to avoid further transactions, which is sensible, then I have to pay to get it reactivated, which is not. I am cancelling this credit card again and I will never trust Capitec again. I think it is time for a new bank too since once is a accident and twice is a culture.

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Replies (1)
Capitec Bank
Capitec Bank's reply11 Jul 2023, 09:58
Official
Good day Dean

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.

Kind regards
Capitec Bank