Capitec Credit Card ***** - lack of service from Capitec

There was a ********** transaction on my credit card on 01 October. I contacted Capitec on 02 October and they stopped my card, informed me that the query will be resolved in 2 to 5 business days. On 5 October, another ********** transaction occurred (on the credit card that I had stopped on 02 October and received confirmation of via SMS). I called Capitec Bank again on 5 October and they informed me that I should have feedback by 7 October. Today is 9 October. When I called Capitec today, I was told by a very rude lady named Dimakaso that there is nothing she can do for me and I need to wait another 14 days.

I am closing all my capitec accounts today.