AM
Ayanda M
1 reviews | Active since Aug 2015
27 Dec 2025, 08:52
Capitec credit card false information
Hi, I want to warn people regarding Capitec credit card. I settled my credit card, Capitec 2 days later charged me R422.00 and I paid it next thing my credit card they didn't mark it for closure well they marked it and told me as long as I don't touch it, it will closed in 45 days and guess what they deducted cash withdrawal in my credit card while marked for closure and when I asked they said because I used my daily transation in my day to day account which doesn't make sense. That means this credit card will never be closed. I will be closing my account there and advise every close family and friends to do the same. I feel so ****med.
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Replies (8)0
Replies (8)
Capitec Bank's replyOfficial
27 Dec 2025, 12:07Hello, you are through to Wisani🦋🫶💖Please allow me a few minutes to fami****ise myself with your query.
Apologies for the extremely long wait; our queues are a bit busier than usual. I hope you are well.
Capitec Bank's reply27 Dec 2025, 12:07
Official
Hello, you are through to Wisani🦋🫶💖Please allow me a few minutes to fami****ise myself with your query.
Apologies for the extremely long wait; our queues are a bit busier than usual. I hope you are well.
Capitec Bank's replyOfficial
27 Dec 2025, 12:15Thank you for your patience, i see you have mentioned that your credit card was closed but you were still deducted.
Capitec Bank's reply27 Dec 2025, 12:15
Official
Thank you for your patience, i see you have mentioned that your credit card was closed but you were still deducted.
Capitec Bank's replyOfficial
27 Dec 2025, 13:57Good day😊
Capitec Bank's reply27 Dec 2025, 13:57
Official
Good day😊
Capitec Bank's replyOfficial
27 Dec 2025, 13:57Please chat to an agent on WhatsApp to report the matter or for urgent assistance, the number is ***, please type Hello and follow the prompts.
Capitec Bank's reply27 Dec 2025, 13:57
Official
Please chat to an agent on WhatsApp to report the matter or for urgent assistance, the number is ***, please type Hello and follow the prompts.
Capitec Bank's replyOfficial
27 Dec 2025, 14:00Is there anything else I can assist you with?
Capitec Bank's reply27 Dec 2025, 14:00
Official
Is there anything else I can assist you with?
Capitec Bank's replyOfficial
27 Dec 2025, 14:02It seems like you're busy, as you haven't responded to me in a while.
I am going to close our chat now 🙏.
If you require assistance, simply type "chat to an agent" below and we'll gladly help.
Thank you for contacting Capitec Bank.
Have a wonderful day,❤️.
Capitec Bank's reply27 Dec 2025, 14:02
Official
It seems like you're busy, as you haven't responded to me in a while.
I am going to close our chat now 🙏.
If you require assistance, simply type "chat to an agent" below and we'll gladly help.
Thank you for contacting Capitec Bank.
Have a wonderful day,❤️.
AM
Ayanda M's updateReviewer Update
27 Dec 2025, 15:40There is no agent that contacted me on WhatsApp, plus all I want is my paid up letter I don't understand how u charge a paid off credit card that is marked for closure.
AM
Ayanda M's update27 Dec 2025, 15:40
Reviewer Update
There is no agent that contacted me on WhatsApp, plus all I want is my paid up letter I don't understand how u charge a paid off credit card that is marked for closure.
AM
Ayanda M's updateReviewer Update
29 Dec 2025, 16:10@wisani the last consultant I am not sure how you are assisting me when you have no references. You activated my credit card out of my consent when I settled every penny of yours. For more information refer to references ***, *** and a complaints case no. ***2. In fact after this consider me closing all my accounts with Capitec you cannot handle your customers well seemingly.
AM
Ayanda M's update29 Dec 2025, 16:10
Reviewer Update
@wisani the last consultant I am not sure how you are assisting me when you have no references. You activated my credit card out of my consent when I settled every penny of yours. For more information refer to references ***, *** and a complaints case no. ***2. In fact after this consider me closing all my accounts with Capitec you cannot handle your customers well seemingly.