Capitec Credit Card facility - Pensioners don't qualify

<p>I have been a customer of Capitec Bank for a couple of years now and up until the end of 2016, a happy customer. I was excited when Capitec announced a credit card facility. The idea was to have all my accounts on ONE platform. I need a credit card facility for online transactions ( eg airplane tickets, Etoll payments, entry fees for races and events etc etc.) because most online purchases can only be done by credit card and not debit card. <br /> <br /> I do not want a credit card in order to spend money and only pay back 30 days later. I do not require a credit limit and is willing to maintain a positive balance on the account (use it as a debit card). <br /> <br /> I am a pensioner ( with PSG and Investec). I have been to the The Glen branch 3 times without any success: (1) I needed a letter to prove that I am a pensioner and receive a monthly income. (2) I produced the letter from PSG and was told that the letter should state the net monthly income, not the gross income and was told that a living annuity is not a pension. (3) I was told that pensioners do not qualify for credit cards, they can however apply for loans and should use there debit cards for online transactions.<br /> </p> <p>My husband raised an incident (number ********** 1) online with Capitec on the 4th January, submitting supporting documentation (letter from PSG as well as statement showing monthly income) that was requested by the consultant at the Capitec The Glen branch.</p> <p>We followed up as no response (other than the automated one that assigns an incident number) had been received. We received a response on the 10th January to say that the matter has been escalated to the relevant department. I followed up yet again (via e-mail) on the 16th January. It is now a week later and no response has been received.</p> <p> </p> <p>How difficult can it be to resolve a simple query like this? Either you qualify or don't qualify. And if you don't qualify, validate the reason.</p> <p> </p> <p>Mrs H Bezuidenhout</p> <p> </p> <p> </p>