NS
Nazira S

1 reviews | Active since Sept 2012

16 Apr 2026, 17:10

Capitec Credit Card application

I was very keen to open an account at Capitec bank which was easily done online. I then wanted a Capitec credit card which I app**** for online.The reference number was 75CHHSS610C4 on the 20/03/2026. They requested a colour copy of my ID,3 months bank statements, 3 months payslips,letter of employment all of which i duly submitted. i followed up with emails on the 02/04/2026. I was told my application has expired and i must re apply. Yet on the 30/03/2026 i was told that they have all my documents and are finalising my application. i also sent a copy of my FNB credit card statement to show that i have a card with a limit of R199,650.00 with FNb. I was told to reply and started the whole process with reference number 41WM882832DA on the 09/04/2026. On the 10/04/2026 they confirmed having all the documents and are busy processing. I was rather shocked to receive an email on the 14/04/2026 that I CANNOT BE APPROVED FOR A CREDIT CARD AS I AM UNEMPLOYED! I am appalled at the level of incompetence experienced at Capitec. Thats the end of my attempt to continue my efforts to transact with Capitec.

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Replies (5)
Capitec Bank
Capitec Bank's reply16 Apr 2026, 18:44
Official
Hello, you are through to Lukhanyo, Please allow me a few minutes to fami****ise myself with your query.
Capitec Bank
Capitec Bank's reply16 Apr 2026, 18:45
Official
I'm really sorry for what has happened. We can continue with the application on this platform with the references provided. You will need to speak to our credit team, but they are closed at the moment. Please contact us tomorrow after 08:00.
Capitec Bank
Capitec Bank's reply16 Apr 2026, 18:54
Official
Is there anything else I can assist you with before we wrap up? ❤️
Capitec Bank
Capitec Bank's reply16 Apr 2026, 19:21
Official
Did you know may also call us using the Capitec App, it is free. It’s been a pleasure assisting you today 😊. Thank you for chatting with Capitec Bank — we’re always here when you need us. Have a fantastic day! ❤️
NS
Nazira S's update29 Apr 2026, 16:33
Reviewer Update
I was contacted by Capitec after reporting the matter to Hello Peter. They requested a host of additional bank statements which i duly forwarded. Today 29/04/2026 i received a call from Caoitec to say that my application was not successful! Disappointing. No reason given for rejection.