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Radek T
1 reviews | Active since Dec 2010
04 Jan 2019, 19:40
capitec credit card 10% interest rate is false advertising.
Ive always thought highly of capitec bank. until I got a credit card and actually used it.
the 10% interest rate becomes 21% if you include insurance fees on a 4 year budget period.
Its a dirty dirty bait and switch. This should be *******.
I will be settling and moving my loan elsewhere asap.
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Replies (4)RT
Radek T's updateReviewer Update
04 Jan 2019, 19:48What adds insult to injury is that I settled my car loan with MFC which was at interest rate of 12%. then when refinanced on the credit card the 10% became 21%. really feel done in double.
RT
Radek T's update04 Jan 2019, 19:48
Reviewer Update
What adds insult to injury is that I settled my car loan with MFC which was at interest rate of 12%. then when refinanced on the credit card the 10% became 21%. really feel done in double.
Capitec Bank's replyOfficial
07 Jan 2019, 09:52Good day
I acknowledge your posting, and have referred it to Wendy Mbelekane for immediate attention.
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
I acknowledge your posting, and have referred it to Wendy Mbelekane for immediate attention.
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Capitec Bank's reply07 Jan 2019, 09:52
Official
Good day
I acknowledge your posting, and have referred it to Wendy Mbelekane for immediate attention.
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
I acknowledge your posting, and have referred it to Wendy Mbelekane for immediate attention.
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Capitec Bank's replyOfficial
25 Jan 2019, 16:22Good day Mr Tanski
As discussed via the telephone, I trust that your issue is now resolved.
Wendy Mbelekane
Complaint Management
Capitec Bank
Capitec Bank's reply25 Jan 2019, 16:22
Official
Good day Mr Tanski
As discussed via the telephone, I trust that your issue is now resolved.
Wendy Mbelekane
Complaint Management
Capitec Bank
RT
Radek T's updateReviewer Update
28 Jan 2019, 07:29Thankyou Wendy. So then the insurance fees were optional, and it was just an error on the parts of all the capitec consultants who thought that insurance was not optional on the credit card when indeed it is only mandatory on the loan facitly.
Thankyou for cancelling the insurance and reversing the charges.
RT
Radek T's update28 Jan 2019, 07:29
Reviewer Update
Thankyou Wendy. So then the insurance fees were optional, and it was just an error on the parts of all the capitec consultants who thought that insurance was not optional on the credit card when indeed it is only mandatory on the loan facitly.
Thankyou for cancelling the insurance and reversing the charges.