Capitec credit

I have app**** for a credit card and gone into the branch to request a statement which should detail the amounts payable and date however I was informed by staff that Capitec does not provide a credit card statement detailing this. I have gone in again to another Capitec branch to request the statement and that the insurance gets cancelled however I was informed that I would need to close the credit card and I was told that they would provide the statement over email however I have not received a statement and I am informed after using the credit card that amounts are owing which affects the credit score because I am not informed on time of the amounts owed ,interest applicable ,etc as required by law.