Capitec Covid 19 frustration

I cannot believe that during this trying time in the world that Capitec will actually add to consumers frustration. It is a nightmare just to get them to change banking details on an account. I could easily apply for credit online without setting a foot into a branch, but now when I am trying to change my banking details I am expected to go into a branch. Add to that the fact that not all branches are open and even those that are open are not open on Saturdays, only weekdays. Most of us are working from home so how is that even possible. In a day and age where technology is so advanced and we can email and upload documentation, I find it hard to believe that Capitec is still operating in the dark ages. Try and talk to the call centre agents and none of them are interested in helping out, but when you don't pay your accounts then they quick to call you. All the other banks are making life easier in these trying times - not sure what Capitec's deal is. Very disappointed!