Capitec counterproductive and embarrassing

I am trying to make an important payment using my Capitec App.it keeps telling me to take a selfie as verification but nothing happens - the App just hangs This is ridiculous and counterproductive and embarrassing for me and bad for personal and business relationships Tomorrow i will have to drive to a Capitec branch at my own expense and time to try to sort this out If i do not get a written apoology from Capitec to the beneficiary to whom i pronised payment i eill close my account What other option has one if you cannot pay a beneficiary - move bank immediately to avoid further embarrassment and business compromisation I was even considering moving my business account to Capitec, but they must be joking Counterproductive- embarrassing and downright absurd with posible huge negative implications for your business abd personal relationships And what would happen to a person if their phone was unable to take a selfie anyway- ridiculous Move your account