Capitec continues to decline

We recently moved to Somerset West. For the past four days we have been trying to draw cash and make a deposit at a Capitec ATM.

Every single ATM (not that Capitec has many ATMs or branches) - were either out of cash and or the deposit function was unavailable.

As further substantiation for the above criticism (this is not a sample of one) - the above complaint was echoed by numerous other dissatisfied Capitec customers we spoke to over the past four days. More concerning is that it appears that these problems are far wider spread and not just limited to Somerset West.

This morning we tried again to deposit funds and this facility is still not available. This is unacceptable. We are now seriously considering closing our account with Capitec - we need a bank that is reliable, convenient and trustworthy and has more branches and working ATMs.

It seems that the overall service level at Capitec is deteriorating rapidly.