Capitec continues its downhill service trend

It seems that the only way to get service from Capitec nowadays is via Hellopeter. My son took a loand from the bank in November 2021. The first payment was deducted from his account by Capitec on the 25 November 2021. This is despite the fact that his payday is only on the 5th of each mobth which meant this deduction should have been done on the 5th December 2021. He went to the branch in Clearwater and they said they would remedy the problem and phone him once sorted. Needless to say no phone call was ever forthcoming. Instead of waiting for another early deduction of the loan payment on 25th December 2021, my son paid the loan in full on the 24th December 2021. In full except for the one cent that Capitec will not allow you to pay to close the account. All of a sudden when my son checked the loan account a week or so later there was an amount owing of over R1000.00. He duly called the callcentre and asked them why there is this amount on his account now. The agent told him that he should have contacted the bank to tell them that the loan has been paid. Not sure why this is as it would be evident from the outstanding balance. The agent then said she would escalate the issue and have the amount reversed. Yesterday my son checked and the balance was still there. He called the callcentre again and this rude agent said that the notes from the previous call ststed that the call had been dropped and that my son was told it was interest that he would have to pay. This was a blatant lie as I was party to the call on speakerphone and no such thing was said and the call was not dropped. Please can someone arrange to have the loan account closed and the outstanding balance removed. We paid the full amount reflected on the account as of 24 December 2021, unless the interest on the outstanding one cent is in excess of R1000.00. Capitec used to have the most incredibl service, staff and attitude that seems to be missing now. The only way to get help now is via this forum. Please do not contact my son before 16:30 as he is at work and cannot talk.