Capitec - contactless payment wallet woes

as a bank in general I am happy with them however I've been having issues adding my contactless payment onto my phone.

I got a new phone and all I want to do is link my card again, I don't have access to the old phone.

I go into the bank and get told I need to contact Google, I contact Google and they tell me the issue is on Capitec side, I give it more than 48 hours and try and add it again however I get the sms that the card is added to too many payment wallets with a number I have to call.

I call the number and get told they can't help me I need to remove the wallet from an old phone I don't have anymore. so please tell me how this makes sense especially in a country where mobile phone theft is rampant.

you telling me that there is no way my bank can resolve a clearly IT issue and that the call centre staff response is the easiest answer to get you off the phone.

this is so frustrating I hate having my card on me. please can someone who actually knows what's going on contact me.