Capitec Contact Centre
<p>So on third attempt to contact the Capteic Bank contact center to query my load amount and have the monthly debits increased to try sort my debt out - time and again im told I failed the security Questions amoungst that my ID Number that I apprantly dont know. I then requested for a manager after speaking to Busisiwe and was transfered to a manager by the name of "Noni" - the most unhelpful and rude person yet ! For two months in a row I dont know my own cell phone number or my own ID number !?!?!? I have move residents twice and no longer remember the postal code or the order in which the suburb or area is in... What Circus antics are happening in that contact centre ? In no way is it in my benefit to be paying a lower amount on my loan nor is it benefical to your organisation. </p>
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.
Carmenita Fortune will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Best regards,
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.
Carmenita Fortune will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Best regards,
Good day,
as noted to date no feedback ahs been advised.
I again have called the contact centre and requested for the above agent and STILL i have not got ahold of this Carmentia Fortune and or another agent willing to help.
On request of a manager they are conviently not in office and a Teeam leader is to busy to take my call.
I dont understand how its so difficult to advise on my Outstanding balance on my load AND to INCREASE the monthly installment !?!?!
You responsibility as a respetable and reputable Credit Provider needs to now be sent to the OMBUDSMAN.
This is no longer acceptable in the least.
Kagiso
Good day,
as noted to date no feedback ahs been advised.
I again have called the contact centre and requested for the above agent and STILL i have not got ahold of this Carmentia Fortune and or another agent willing to help.
On request of a manager they are conviently not in office and a Teeam leader is to busy to take my call.
I dont understand how its so difficult to advise on my Outstanding balance on my load AND to INCREASE the monthly installment !?!?!
You responsibility as a respetable and reputable Credit Provider needs to now be sent to the OMBUDSMAN.
This is no longer acceptable in the least.
Kagiso