Capitec contact center

Tuesday i bought an item at takealot paid with capitec, the money went off my account. Wednesday i received an email from takealot that my order has been canceled due to no payment received. I called the contact center at 11:40 and spoke to some lady that advised i should send the email i received from takealot. I sent an immediately to *** and my reference number was ***2. From the no response nothing, no funds into my account. I then called again yesterday at 11:27 i spoke to a lady called Ntombi that told me my incident was never actioned, that she will send email to the lady assisted to action it. Until this moment no action has been done. This is very bad service, no competence and poor training. I can't keep calling capitec everyday to remind them to do their jobs, please reverse my funds as i don't owe you anything.