MM
MODIBE M

1 reviews | Active since Feb 2020

20 Dec 2021, 11:59

Capitec Consumer Abuse: ******** Freezing of Accounts

I have been sending my brother money on his Capitec account from my Capitec account. Capitec froze his account claiming that the funds I sent into his account are ********** funds, He went to Woodmead and Alexander and both of these branches are telling him to do an affidavit. They called the ***** department which claim they don't understand why his account is frozen. I have provided them with all proof and told them to ask me if they have any questions. Why the hell would you freeze his account while claiming am the one sending him ********** funds even when I went to the branch to tell you that I am the one who sent hi money, your consultant and ***** team can see that there is no ***** on my account but they froze the receiving account.

I want this account active within 24hours.

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Replies (3)
Capitec Bank
Capitec Bank's reply20 Dec 2021, 12:00
Official
Good day Modibe 

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 

Capitec Bank
MM
MODIBE M's update20 Dec 2021, 12:02
Reviewer Update
How do you justify calling me within the next day when this has been frozen since tuesday. How is he supposed to receive money and pay for expenses for his family? We need this solved ASAP
Capitec Bank
Capitec Bank's reply22 Feb 2022, 11:15
Official
Hi Modibe

Thank you for your patience as we worked through your matter. We can confirm that it has been resolved. 

You may contact Client Care or visit any Capitec branch should further assistance be required.

Kind regards

Capitec Bank