Capitec Consultants unprofessionalism

I did an online application on capitec then i informed the consultant who helped me that the interest rate on the loan is a bit high after i spoke to my fiance so i dont want the money yet.<br> They proceeded to put the money in my account even after i sent her emails communicating this when i asked about the money they said i should pay R1160+R57 to reverse the loan.I will not pay because i told them i don't want the money yet.<br> They only sent me a quote which clearly states i have 5 days to accept then money will be deposited in my account.They deposited money in my account less than an hour after they called me.<br> I refuse to pay the service fee and i don't want the money.<br> <br> Someone must sort this mess out it is unprofessional.