CAPITEC CONSULTANTS UNABLE TO ASSIST ACTIVE THE APP IN MY PHONE, RUDE AND NOT WILLING TO ESCALATE OR ASK FOR ASSISTANCE FROM OTHERS, JUST READY TO SERVE THE NEXT CUSTOMER ON THE LINE!! WHAT A POOR POOR SERVICE!!!

I recently got a phone and went to the Capitec Branch to help me activate it as it kept failing when I did it on my own. 1st time then tried and it kept failing to send the activation code to the 30857 SMS number and they advised there must be an issue with the app. I went again today and they still could help me, the consultant just told me there must be an issue with MTN, but i repeatedly told her I'm able to send an SMS with other numbers and they are just fine. they didn't escalate or try to find out if the issue is with them!!. such a ****py service to a customer who has been loyal for over 10 years!!. what's worse they say the online banking service is limited to R3000 for transfers, I need the app for anything above that but they cant even help customers fix that.