Capitec consultants bad service

Capitec trade route branch consultants treating customers unfairly by not providing full information.

It took two visits to the branch to sort out the mobile application because the first consultant forgot to fully activate it???

Secondly, the branch consultants did not advise me that interest is app**** on the loan amount on a monthly basis, where does it say on policy doc??? Been making adhocs and queried why they not debiting? Consultant said it was.. but that was the credit facility! She did not even check the difference between loan and credit facility. And that was the first loan,!!! The second loan... Made repayments app does not show full interest and why is interest been app**** on the second loan amount and not included on the monthly repayment again and R8k is sitting in credit.

Customers don't have time to be running around trying to sort weak service out, they sit there... be confident and give u half information politely. And I must go to branches and sort it out, the experience is tiring because consultants aren't transparent.