1 reviews | Active since Nov 2016

26 Jul 2018, 06:49

capitec consultants are *****s

hi on the 25 of July 2018 at around 11:52 went to Capitec bank to deposit money in Khayelitsha,site C plaza and all of a sudden, the money was short of R200 and the consultant was saying the money is R8400 instead of R8600. she was confusing me, she kept on asking how much, I was depositing and I mistakenly said R8400 instead of R8600 and when I realised I made a mistake she was saying no its R8400 and while she was busy in the machines she had her back on me I could not see what she was doing and I lost R200 in that space and before I went there I knew that I had 43 R200 with me which makes it R8600. I made the decision to deposit the money inside instead of the ATM because of safety reasons, little did I know that the consultants are also *******

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Replies (4)
Capitec Bank
Capitec Bank's reply26 Jul 2018, 09:16
Official

I acknowledge your posting, and have referred it to Wendy Mbelekane for immediate attention.

Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank

's update28 Jul 2018, 17:08
Reviewer Update
Who is Wendy
Capitec Bank
Capitec Bank's reply03 Aug 2018, 10:28
Official

Good day Miss Mbeka

As discussed via the telephone, I trust that your issue is now resolved.

Wendy Mbelekane

Complaint Management

Capitec Bank

's update21 Aug 2018, 15:41
Reviewer Update
Thanks Wendy all is well