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Chris C

1 reviews | Active since Mar 2009

14 Dec 2022, 14:32

Capitec Connect

Capitec Connect for me is a terrible service offered by a first class bank. The positive? Non-expiry data - that should have been legislated many years ago - expired data was a huge con. A huge marketing success for Capitec. The downside? Slow, intermittent and sometimes non-existent service. To the extent that it doesn't seem worthwhile. However the hassle to change service providers is daunting. Capitec Connect uses the Cell-C network, which is not in any way the best provider according to the media. Now Cell-C ***giebacks on the MTN network - so at the end of the service heirarchy Capitec Connect comes stone last and it shows

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Replies (2)
Capitec Bank
Capitec Bank's reply14 Dec 2022, 16:13
Official
Good day Chris

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 
Capitec Bank
CC
Chris C's update21 Jan 2023, 07:32
Reviewer Update
It does appear to be worse during load shedding. Does it follow that the power backups to the cell towers are inadequate?