Capitec condoning *****!

Hi there, For the last few months, our account has been debited *****ulently for an amount of +- R279 with reference wrkt4mbuy.com. Capitec was notified about this *****ulent activity as soon as it was noticed. After all of this time (+-8 months) and about 15 emails, nothing has been done and ***** (which Capitec is aware of) is knowingly taking place every month due to a lack of action by Capitec. I'm confused and appalled at Capitec's nonchalant attitude in the face of such blatant *****, especially in an industry where it is so rife. Other banks that I have accounts with would have sorted this out immediately and provided the necessary refunds without the complex procedures, which we comp**** with. Instead, Capitec chooses to ignore this ? Please put an end to the *****ulent activity and provide a full refund for every month that the account was *****ulently debited, including the months before my wife noticed the *****. Below, I provide a quick summary of events that reflects Capictec's lack of response, and in doing so (in my opinion), condoning the *****. 25 Oct 22: *****ulent activity was noticed and we immediately sent an email to Capitec email sent to *** 26 Oct 23: Capitec responded and requested that we send this to the forensic department. 2 Dec 22: Sent to forensic and included all details etc instructing Capitec again to stop the debit order. 3 Dec 22 to 26 Dec 22: Forensics failed to respond 27 Dec 22: followed up again and also provided an affidavit. 28 Dec 22: Capitec responded with the comment "Nothing attached" and didn't acknowledge anything else. 28 Dec 22: We responded and attached it again (even though it was visible to other parties copied in on the email). We urgently requested the way forward. 28 Dec 22 - 21 April 23 (4 months later): still no response from Capitec 21 April 23: Sent another email to Capitec 24 April 2023: Capitec responded with a generic response not acknowledging any of the content in my email. 24 April 2023: I responded to Capitec, querying if they even rad the content in my email. 24 April to 10 May 2023: No response.

In conclusion, *****ulent activity was noticed on 25 Oct 22 and Capitec Bank was formally notified. It is now 6 months later and Capitec has failed to take corrective action despite the ******** activity taking place by other parties and the several emails that we sent over the course of this period. Again, I'm confused at how a banking institution can simply ignore ******** activity. Ideally, the bank should flag this before the Client does. In this case, the client formally notified the bank, several times, yet it was simply ignored.