Capitec condones *****

My aunt received a phone call from Capitec branch asking her to authorize a debit order (she received 2 calls in total). True Caller Identity identified the number as Capitec Bank. She declined both authorizations. 3 debit orders went off on her account the very same day (unauthorized) and the total amounts to about R11800. 00. They went into the branch to reverse the debit order but was told that they can't. Their reason for not refunding her is because they do not have insurance that covers for it. They even went so far as to contact the CEO of Capitec Bank Mr. Gawie Fourie. His personal assistant Verna Meyer advised them that they will investigate and get back to them. When they eventually did, my aunt were told the same story. I myself have been with Capitec for over 10 years and after this I am definitely going to close my account with them. I don't see why we should support a bank that condone their staff 's ***** dealings and approve the ***** they commit. So please people don't bank with Capitec as they will ***** your money (thinking about all the pensioners whose last savings or little money the have are in their accounts).