Capitec Complaints Department - Pillar to Post

I've been with Capitec for over 7 years. When it comes to them taking your money they are on point, but the one time you need their help they send you from pillar to post. Before agreeing to what the agents are getting you into, make sure you know the implications and how you get affected. I was put on a rescheduling for no reason, the agent had put it as if she was helping with an arrangement of a small amount outstanding. I got to find out that the rescheduling she put me on actually restricts me from getting credit for 6 months. I've asked for an escalation for this matter to be resolved instead I'm sent from pillar to post, even to a point my mails are being ignored. I might have to move my accounts else where.