AV
ANASTASIA V
1 reviews | Active since Dec 2018
11 Nov 2020, 10:42
CAPITEC COMPLAINT PATHETIC CUSTOMER SERVICE!!!
Lodged a complaint on 27 October already. Got one email and one phone call since then, advising me I will be provided with feedback shortly. Now nothing. Day before yesterday I got a call from a private number. I answered and advised I am in the office they please need to phone me between 12h00 and 13h00. No response since. This is really pathetic. No email or update and not resolved. Capitec complaints department has no interest in client communication or customer service.
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Capitec Bank's replyOfficial
11 Nov 2020, 12:04I regret learning of your negative experience, please allow us the opportunity to investigate this matter in depth.
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Kind regards
Capitec Bank
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Kind regards
Capitec Bank
Capitec Bank's reply11 Nov 2020, 12:04
Official
I regret learning of your negative experience, please allow us the opportunity to investigate this matter in depth.
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Kind regards
Capitec Bank
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Kind regards
Capitec Bank