RD
RICARDO D

1 reviews | Active since Nov 2021

10 Jan 2022, 13:32

Capitec Complaint

To whom this may concern.I am a very unhappy client who have been banking with capitec for sometime now,but recently the court gave the mother of my son permission to block my account and without any notification the bank did so which means they dont put the clients needs first by contacting them or notify them by via sms firstly where did she get my banking details if we not together or living under one roof,I am married and for this whole festival season me and my family had to suffer tremendously.I also dont just have the one with her i have two other daughters as well which i also need to provide for my accounts for the month of December and maybe January was not paid and they did contact and they did contact me regarding this issue of me not paying,I am unemployed at the moment and my wife is my only source of income and on he salary we were unable to do what we are surpose to do, i have made contact with hello peter went inside the bank branch and called them on their land line but im still without my money..to conclusion i have decided that i will no longer be banking with Capitec due to me suffer with my family I feel so sad because i am not even a drug dealer or a ******** cause of all this my name has been black listed cause of maintenance money now i have a bad record on my name i am a honest person trying to build a living,i did deal with the complaint manager Abigail Van Wyngaardt..she have no grace for a client of capitec..i just told her that the people want to take my car because i couldnt pay for three months and still owe lewis store,Game.Markums.Akamans and clientele lawyers because of a court order for child surport and i dont just have one child i have two daughers who are both on highschool..i think in the future i will not make agosiations with Capitec

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Replies (2)
Capitec Bank
Capitec Bank's reply10 Jan 2022, 13:52
Official
Good day Ricardo

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.

Kind regardsCapitec Bank
Capitec Bank
Capitec Bank's reply25 Feb 2022, 07:44
Official
Hi Ricardo

Thank you for your patience as we worked through your matter. We can confirm that it has been resolved. 

You may contact Client Care or visit any Capitec branch should further assistance be required.

Kind regards

Capitec Bank