1 reviews | Active since Feb 2017
capitec complaint
<p>An amount of r3000 have been withdrawn from my account on the 27th of January 2017. First r2000, then less than a minute later R1000 while i was on the line to stop my card at capitec bank. Capitec have given me feedback regarding refund on the amouny ****** from me. But they only gave back the r1000.. the time i requested to stop my card. The excuse was that is when i have phoned. But the less than a minute before that i was choosing the options and giving security answers. I have been in 1 area, my money withdrawn in another. Both amounts have been withdrawn at the same atm in the other area. How can 1 amount ****** be refunded and not the other? </p>
I acknowledge your posting, and have referred it to David Morris for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
I acknowledge your posting, and have referred it to David Morris for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Good day. I was phoned and told that i only phone 7h18 for 3 seconds where nothing was said. I have gotten the screenshot from my phone which showed i phoned 7h16 and was on the phone the 1st time for 1 minute and 27 seconds, not for 3 seconds. The email address is not working which was given to me, please provide me with an email address where i can send it to. I have also tried to phone back on the number which call was from. The nr does not work. Kind regards. Incident ********** 3
Good day. I was phoned and told that i only phone 7h18 for 3 seconds where nothing was said. I have gotten the screenshot from my phone which showed i phoned 7h16 and was on the phone the 1st time for 1 minute and 27 seconds, not for 3 seconds. The email address is not working which was given to me, please provide me with an email address where i can send it to. I have also tried to phone back on the number which call was from. The nr does not work. Kind regards. Incident ********** 3
Good day. I would like to thank Capitec Bank for their quick response and excellent service. Kind regards
Good day. I would like to thank Capitec Bank for their quick response and excellent service. Kind regards