Capitec Communication

Good morning On 28th of February I opened a ***** case no ***8. After tracking the case on whatsapp, on March 9th , I was informed that some of the money was recovered and would be returned within 10 days. ( please see attachment below). This message was repeated when I checked again on the 11th March. However, on the morning of 16th March, I received an in app message saying that they were unable to recover any of the money. I went into branch ( Riebeek square ) and explained. They then sent screenshots via email to the ***** department, who promised to get back to me. I called client care on Wednesday 18th March and was informed it would be lodged as a complaint and someone will be in contact within 24 hours This morning, 23rd March I went into St Georges mall to follow up. The consultant contacted ***** department, and they informed her to tell me that the Whatsapp information was an error. Now, the Whatsapp channel is marketed as being a safe and secure self banking platform, which tells me that any information I receive on that platform is true and sent in good faith.I budgeted on the fact that I was to receive some funds because I was already R9500 out of pocket. Please can you advise as to how Capitec Bank plan to rectify this matter?