Capitec committing *****

I have been banking with Capitec Bank for a few years. On the 3rd of January an unauthorised payment did go off on my bank account and I notified the Capitec immediately. They refused to reverse the transaction and stated that the will investigate the matter. I explained to them that I did not authorise it and the company is somewhere in Australia. Its called picksafe. On ***3 another transaction went through for the same amount and company. That is exactly one month later. I phoned the ***** Department again on ***3. This time the agent stated that she can see there is an ongoing investigation, but it is not finalized yet. How is it possible that it did not receive any attention for a full month. How is it possible that they alliwed another transaction to go through. Its clear that there is information leaked out by Cspitec bank to third parties who is deducting unauthorised payments from us. This is not an isolated incident. There is 100's maybe 1099's of customers who is having the same problems. I will close both my accounts tomorrow, since it is clear .that Capitec bank is *********** to deal with the customer accounts. You should actually be ashamed of your poor service. I will be transferring my accounts to Nedbank. I am fed up with your incompotence.Capitec is a useless company and do not have any customer relations. Grow up. Its clear that you have a mole in Capitec who is leaking our information out to these frudelent companies . Grow up..