Capitec Collection's Poor Service.

I just delt with Capitec's *********** and indifferent collection's customer service again.

Truly you've got the proper recipe for a ******* call center.

I had to struggle with an agent called Nicole just to get my ID number right. She's so deaf that she cannot tell the difference between a 2 and 3 for more than 2 minutes. It actually sounded like it was done on purpose because no one else there had this problem.

Next I spoke to Temba and he was quick to end the call when I was trying to communicate with him; and when I got through to him again he was abrupt in saying that he never hung up.

On top of that I lodged a complaint in November about their poor service and OVER 2 weeks later I get a response asking if I'm interested in the complaint still. Their turn around time is supposed to be 5 business days. The complaints manager didn't even sound like she wanted to deal with it; which is why I probably will NEVER get a response.