Capitec Collections Department Unhappy with their service

I am currently unemployed and my Credit Card and Access Loan is currently being paid by the credit life insurance. However the insurance company has been paying my accounts on the 2nd of each month. Yet Capitec Collections department is aware of this and still they have been marking my account as in arrears and missed payments. Before I lost my job my payment date was on my salary date 25th of each month this is no longer and I informed the collections department to amend accordingly. The Insurance pays the accounts on the 2nd of each month and I noted that my credit score is reporting missed and unpaid by Capitec. I would like the collections department to rectify this as it is incorrect and my payments are up to date because of the insurance. I would like them to fix my credit report and inform the bureau of the same.