Capitec Collections Agents incompetence!

I have received 2 very disturbing calls from very abrubpt collections agents. Yesterday, I spoke to Gift and I don't know who I spoke to this morning but both of them failed to greet properly and both had zero telephone etiquette. I had the call droped on me by Gift and I had the call dropped on me again this morning when I explained what happened in my previous interaction and requested to have this matter escalated. This is purely because they are ***********. Is this really the level of service you want to put out there or are you just filling these positions based on BEE requirements?